57Grand: FAQ

We recommend ordering the dresses 16 weeks prior to the wedding date. Since they are made to order in New York City, we ship the dresses within 12 weeks of receiving the order and payment. If sent via regular ground shipping, the dresses will arrive within 2-3 weeks prior to the wedding date, giving ample time for alterations if needed.

Is there overnight/ rush shipping available?

Yes, you may select overnight, or 2nd day shipping at checkout. However, do keep in mind that orders take 12 weeks to produce. Rush shipping results in a reduced shipping time after the item is shipped from our studio. Therefore, an item shipped via overnight delivery will arrive within approximately 12 weeks (12 weeks for production, then overnight delivery).

Do you accept rush orders?

We understand that not all weddings come with lots of time for planning ahead. We do offer rush orders for an additional fee, depending on our production schedule. Please call us to confirm that we can accommodate your rush order. Our standard production time is 12 weeks (plus shipping). For rush orders produced within 9 weeks, there is a $25 per dress surcharge, and for rush orders produced within 7 weeks the surcharge is $40 per dress. Rush orders produced in less than 7 weeks may be possible depending on production schedules.

What is the return policy?

Because our garments are made to order, we regret that we do not accept exchanges or returns on any merchandise purchased. We generally do not carry ongoing inventory of our garments, which helps us keep our prices affordable. Should the items you receive be defective, concerns or comments must be raised to us within 5 days of delivery. To view or try on our items prior to purchase, visit our showroom or order a sample through our sample program. To order a sample, click here.

What is the best way to order dresses for bridesmaids?

We know that coordinating the bridesmaids and their orders isn't always easy. To make it more straightforward for the bridal party, and so we can try to help catch any issues, we require that all wedding parties submit a Wedding Party Order. Here's how it works:

Create a shopping list for the wedding party. Once a decision is made, the bride, maid of honor, or fearless wedding party leader should select “Add to Wedding Party Order” on the selected dress's description page. This will lead to the creation of a Wedding Party Order for the group.
An online form will collect information on the bride, the event date, and contact information for all the bridesmaids
Create a shopping list for the bridesmaid party by adding all the selected items to this order. If there are several options, put them all onto the list
A wedding party code will be generated that will be unique for your wedding party. This is how we'll keep track of your party's order
We'll send the shopping list to all the bridesmaids. This is where it gets easy! We'll send an email to all the bridesmaids, together with a link to a shopping cart that will contain all the items selected for them. They just need to select their size, fill in their shipping and payment details, and check out. They can also remove the items they do not wish to order.
The wedding party leader can track the status of all the wedding party orders. In case, if there are one or two absent-minded bridesmaids, the leader of the wedding party can track the status of all the orders in the party, simply by logging in to “My Account.”
If a bridesmaid loses track of her link to the shopping list, she can look up the wedding party code on the website by inputting the bride's name, and order her dress directly.

What is a Wedding Party Order? Why do I need a Wedding Party Code?

We require all wedding parties to place a Wedding Party Order with the full bridal party's contact and order information. Each party receives a Wedding Party Code which links all the orders of the party together. This helps us to keep track of all the details and allows us to iron out kinks to the best of our ability! For more details on the Wedding Party Order, click here to see “what is the best way to order dresses for bridesmaids?”

What is the Discussion List? Why should I use it?

The Discussion List allows the bride or her helpers to pick favorite dresses and accessories, and get some feedback! Navigate to your top items, then choose “Add to Discussion List”. You can send the discussion list to up to 10 people. They can comment on the items, or simply vote for their favorite. You can be alerted every time there is a new comment. By using the list, you can avoid multiple email messages and website links. Once you make your picks, you can create a shopping list for the bridesmaids and track the status of their orders by creating a Wedding Party Order.

Can you ship to multiple locations?

We regret that we can ship each order only to one location. If you would like to ship to multiple locations, just place a separate order for each shipping location. This can be done online or in our New York City showroom.

How can I see the dresses in person?

All of our styles can be seen in our New York City showroom, located at 250 West 39th Street, Suite 804, or you can see the dress(es) of your choice via our sample program. Our dresses are not shown in bridal salons.

If you can't make it to our showroom, our sample program brings your selection to you. Choose the dress(es) you like, and they'll be shipped to you where they can be seen up close and tried on for 5 days. There is a fee of $15 per sample dress, plus the cost of return shipping. With over 900 combinations in styles, colors and sizes, we can't guarantee the size or color, but if we can't send a dress in the color of your choice, we'll include a free swatch. To learn more about our sample dress program, click here.

Are your dresses made in the USA?

Yes, all of our dresses are made in the USA! Our factories are located in New York City, just blocks from our showroom. We are proud to support American garment industry workers and businesses.

Where is your showroom located?

Our showroom is located in New York City at 250 West 39th Street, 8th Floor. For our hours and a map of the area, click here.

Do I need an appointment to visit the showroom?

We want to make sure you get all the time and attention you need, so showroom visits are by appointment only. Send us an email with your preferred appointment times by clicking here, or call us at (212) 302-1604. For our showroom hours and a map of the area, click here.

What is the sample program?

For those who cannot make it to our showroom, our sample program brings your selection to you. Choose the dress(es) you like, and they'll be shipped to you where they can be seen up close and tried on for 5 days. There is a fee of $15 per sample dress, plus the cost of return shipping. With over 900 combinations in styles, colors and sizes, we can't guarantee the size or color, but if we can't send a dress in the color of your choice, we'll include a free swatch. To learn more about our sample dress program, click here.

Can I place an order over the phone?

We recommend that our customers order either online or through our showroom. While it is possible for us to take orders over the phone, the order will not be considered complete and production will not be started until a copy of our sales agreement signed by you is received in our office. After taking your order over the phone, a 57Grand representative will send you a sales confirmation and sales agreement for you to sign and return. This can result in a delay of approximately one week before production begins on your order.

What methods of payment are there?

Purchases can be paid via Visa, Mastercard, or American Express. We regret that we do not accept checks or money orders.

What if I'm ordering a dress that is not for a wedding?

You are absolutely welcome to order our dresses and accessories for any occasion! If you are ordering online, just indicate “no” when asked if you are ordering as part of a wedding party, and you can just proceed to check out. Because all of our dresses are made to order, we can't shorten the production time of 12 weeks, so we'll need you to be a bit patient. If you are ordering accessories only, those will ship earlier if they are in stock.

Can I order just a sash, or a sash in a contrasting color?

Yes, you can do both. To order just a sash, without a dress, go to "Accessories", where you can find our sashes available on an individual basis. Individual sales are great for flower girls!

Our Beekman, Waverly, and Riverside dresses come with a sash in a matching color. It is possible to order a sash in a contrasting color. To do so, go to our Accessories page and select the sash in your desired color. Sashes in contrasting colors are an additional $15 to $30.

What is the shipping/ handling cost?

Shipping and handling costs are calculated based on the total purchase amount (before any applicable taxes), as laid out in the table below.

Total Order Amount	Shipping/ Handling Cost
Up to $50.00	$7
$50.01 to $125	$10
$125.01 to $230	$15
$230.01 to $400	$25
$400.01 to $600	$35
$600.01 to $800	$42
$800.01+	$52

2nd Day	Add $25
Next Day	Add $45

All orders are shipped via UPS Ground unless 2nd Day or Next Day delivery is requested. Shipment windows apply Monday to Friday. Please call if you require Saturday delivery. Shipping costs above apply only to orders shipped to the US. Ground Shipping is not available for Alaska and Hawaii.

For sample orders, no outbound shipping charge applies. However, a charge for return shipping of the package to us is applied to your order total. We provide a pre-paid return shipping label to use for returning our sample dresses.

For shipments to Canada, please call our showroom for shipping/ handling, duties, and other applicable charges.

Is there sales tax? What is the tax rate?

Sales tax applies to all orders picked up in our showroom or shipped to addresses in New York state. The applicable tax rate varies based on county, and currently ranges from 7.00% to 8.875%. We do not charge sales tax for orders shipped to any other states.

How do I check the status of my order?

We've made it easy. If you have an account online, simply log in, select “My Account,” and you may view your order status there. Upon shipping, you will be able to view your UPS shipping number on that page. If you placed a wedding party order as leader of the wedding party, you may view the order status of each wedding party member's order under “My Account.”

Customers who do not have an online account can email us at , or call our showroom at (212) 302-1604.

When will my item(s) arrive?

Arrival time is based on the item(s) you are ordering, and whether you are ordering as part of a wedding party. Please see our table below for estimated arrival times:

ITEM(S)	ESTIMATED ARRIVAL	Shipping METHOD
		(rush shipping is available)
Dresses, Accessories (Part of a wedding party)	14-15 weeks from receipt of all orders in wedding party	UPS Ground
Dresses, Accessories (Not wedding related)	14-15 weeks from order date	UPS Ground
Accessories Only (No dresses or made to order items in order)	Up to 10 days	UPS Ground
Sample Dress(es)	Up to 14 days	UPS Ground
Fabric Swatches	Up to 10 days	US Postal Service

Can I receive my accessories before my dress arrives?

Yes, if the accessories you order are in stock, it is possible to receive them before your dress arrives. If this is what you prefer, we recommend that you order the accessories separately as we generally ship orders in one shipment to save you shipping costs. If the accessories and the dress are combined in one order, your shipment would not leave our studio until your dress is ready.

Can a bride pay for part of the price of the dresses for her bridesmaids?

If a bride would like to pay for part of the price of the dresses, we suggest that she arrange this directly with her bridesmaids. That way we can do what we do best -- making sure the dresses in the order are beautifully done!

Sizing and Fitting

How can I determine which size is right for me?

Our collection of dresses is made in standard sizes, from 00-14. Please refer to our sizing chart to see what fits you best and for suggestions on how to take the most accurate measurements. If you fall in between sizes, we recommend choosing the larger size as it is easier to alter a larger garment than one which is too small. To see our size chart and sizing suggestions, click here.

Do you do alterations?

Our dresses are made to order in standard sizes, they are not custom made for the individual body. It is possible that you may need alterations for an ideal fit. We regret that we do not do alterations. We recommend placing your order 16 weeks ahead of the wedding date so that you have sufficient time for alterations if necessary.

Do you offer additional women's sizes?

For additional sizes, please call us at (212) 302-1604. Our standard sizes offered are 00-14. Depending on our production schedules, it may be possible to order larger sizes for an additional charge.

I'm not sure which style is most flattering for my figure. Can you help?

It is best to try on the dress of your choice to see the fit for yourself, as each woman's body is unique. Below are some guidelines for our dress styles.

Dress Name	Dress Style	Style Guide
Orchard	Strapless	Strapless dresses are beautiful on most figures, and work especially well on women with great shoulders or larger busts. Our Orchard dress is no exception! Orchard also has a tulip skirt, which can be flattering for women with wider hips.
Madison	Strapless, A-Line	A-line dresses are flattering for all figure types. Because the silhouette is cut close to the hip and slightly flared at the hem, the shape can balance a figure that's small on top and fuller on the bottom. Like the Orchard dress, our Madison dress has a strapless bodice that works well on most figures.
Waverly	Scoop Neck	A scoop neck is generally flattering for all figures, elongating the neck and revealing a flash of the collarbone. The Waverly dress is also soft and easy to wear.
Vestry	Scoop Neck	With its scoop neckline and tapered waist, the Vestry dress is ideal for women with a fuller bustline. In addition, the flared skirt accommodates wider hips beautifully.
Hudson	V-Neck	Like the scoop neck, a V-neck silhouette elongates the figure and the neck. V-neck styles are also flattering for fuller bustlines. With a hidden elastic waist, the Hudson dress is flattering for most, and like the Waverly dress, is soft and easy to wear.
Riverside	V-Neck, Cap Sleeve	Our Riverside style is our most form-fitting style, with a tapered waist and a cap sleeve. This style best fits slimmer, more athletic builds. The cap sleeve is elegant and appropriate for venues where shoulders must remain covered.
Mulberry	Full-Length, V-Neck	As a full-length v-neck style, the Mulberry dress is flattering for many body types. Full-length dresses have an elongating effect as the silhouette continues in a long, unbroken line. Mulberry's ruffles along the princess seams take attention away from the hip, which can be flattering for a pear-shaped figure. The deep V of the Mulberry dress may not be best for those with a very full bust.
Beekman	Full Length	The Beekman dress is flattering on most body types given its loose fit and long lines. The waist sash can be tied at the natural waist, or lower near the hips, as desired. A good style for pregnant bridesmaids.
York	Full Length, Empire Waist	With an empire waistline, our York dress is flattering for a variety of figures. The waist of the dress hits high, with room at the natural waist and hips. In addition, because it is full-length, the dress appears to lengthen the body and is very graceful.

Will any of your dresses fit a pregnant bridesmaid?

Our Beekman and York dresses are our best styles for pregnant bridesmaids. Our Beekman dress has no structured waist and gathers from the neckline down, allowing room for mommy plus baby. Pregnant bridesmaids can choose not to wear the Beekman sash, or tie it where they prefer. Our York dress has an empire waist and chiffon layers above a slimmer charmeuse skirt, which allows some flexibility for mommy's bump. We recommend the York dress for mommies-to-be in their first trimester, as the chiffon layers will take attention from the waist. Bridesmaids in their second trimester should consider Beekman, which is our roomiest style.

Fabrics and Colors

I'm not sure what the difference between fabrics are. Can you help?

We offer our dresses in four main fabrics: Charmeuse, Silk Chiffon, Grosgrain, and Satin. We think that the best way to get a feel for our fabrics is to see them in person in our showroom, or by ordering some fabric swatches. We provide up to 3 fabric swatches free of charge.

Do you have fabric swatches available?

Yes, we are happy to send up to three fabric swatches to you free of charge (additional swatches are $5 each). Select the dress you are interested in under “Bridesmaids Collection” and choose “order a fabric swatch.” Swatches will be sent via the US Postal Service and will arrive within approximately 10 days.

Can I purchase extra fabric?

Fabric is available for purchase by yard as a special order. Our fabrics are available for $20 per yard. Please call our showroom at (212) 302-1604 for more details.

How do I order the Riverside dress with different belt combinations?

Our Riverside dress comes with a bow belt in a matching color. You may order the bow belt in a contrasting color, or the Jane or Sullivan belts, for an additional charge. You can find these belts under “Accessories.” Select your belt in the desired color and add to your shopping bag.

What are the different ways to wear the Madison dress?

Our Madison dress can be worn 5 different ways, depending on your mood of the hour. Pair the strapless Madison dress with the Madison Ruffle, the Madison Bow, our Chrystie flower pin, our Jane belt, and our Sullivan belt. You can find these items under “Accessories.”