Ordering and Returns

How far in advance should I place my order?

Bridal Dresses:  this depends on the style of bridal dress you are planning to order.  For all of our bridal styles except for the Dia and Rockefeller styles, we ship within 6 weeks of receiving your order.  We recommend ordering your dress 9-10 weeks prior to the wedding date.  For the Dia and Rockefeller styles, we ship within 14 weeks of receivng the order, so we recommend ordering 18 weeks ahead. If sent via regular ground shipping, the dress will arrive within 1 week after shipping.  Our recommended ordering times allow 3-4 weeks for any necessary alterations.

Bridesmaid Dresses:  we recommend ordering the dresses 16 weeks prior to the wedding date. We ship the dresses within 12 weeks of receiving the full wedding party's order.  Production does not begin until each member of the wedding party's order has been received to ensure that there is no variation in dye lot colors.  If sent via regular ground shipping, the dresses will arrive within 1 week (13 weeks from order date), giving ample time any necessary alterations.

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Is there overnight/ rush shipping available?

Yes, you may select overnight, or 2nd day shipping at checkout. However, do keep in mind that bridal dress orders take 6-14 weeks to produce (depending on the style), and bridesmaid dress orders 12 weeks. Rush shipping results in a reduced shipping time after the item is shipped from our studio.

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Do you accept rush orders?

We understand that not all weddings come with lots of time for planning ahead.

For bridesmaid dresses, we do offer rush orders for an additional fee, depending on our production schedule. Our standard production time is 12 weeks (plus shipping). For rush orders produced within 9 weeks, there is a $25 per dress surcharge, and for rush orders produced within 7 weeks the surcharge is $40 per dress. Rush orders produced in less than 7 weeks may be possible depending on production schedules.

Please call our showroom for more information about bridal dress rush orders.

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What is the return policy?

Because our garments are made to order, we regret that we do not accept exchanges or returns on any merchandise purchased. We carry very limited inventory of our garments, which helps us keep our prices affordable. Should the items you receive be defective, concerns or comments must be raised to us within 5 days of delivery. To view or try on our items prior to purchase, visit our retail locations or order a sample bridesmaid dress through our sample program. 

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What is the best way to order dresses for bridesmaids?

If you or a member of your wedding party have visited a retail location to view our dresses, please place your full order there.

If you are not near a retail location and would like to order online, we require that all wedding parties (that is all parties ordering bridesmaid dresses) submit a Wedding Party Order. Here's how it works:

• Create a shopping list for the wedding party. Once a decision is made, the bride, maid of honor, or fearless wedding party leader should select “Add to Wedding Party Order” on the selected dress's description page. This will lead to the creation of a Wedding Party Order for the group.
• An online form will collect information on the bride, the event date, and contact information for all the bridesmaids
• Create a shopping list for the bridesmaid party by adding all the selected items to this order. If there are several options, put them all onto the list
• A wedding party code will be generated that will be unique for your wedding party. This is how we'll keep track of your party's order
• We'll send the shopping list to all the bridesmaids. This is where it gets easy! We'll send an email to all the bridesmaids, together with a link to a shopping cart that will contain all the items selected for them. They just need to select their size, fill in their shipping and payment details, and check out. They can also remove the items they do not wish to order.
• The wedding party leader can track the status of all the wedding party orders. In case, if there are one or two absent-minded bridesmaids, the leader of the wedding party can track the status of all the orders in the party, simply by logging in to “My Account.”
• If a bridesmaid loses track of her link to the shopping list, she can look up the wedding party code on the website by inputting the bride's name, and order her dress directly.

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What is a Wedding Party Order? Why do I need a Wedding Party Code?

We require all wedding parties ordering bridesmaid dresses online to place a Wedding Party Order with the full bridal party's contact and order information. Each party receives a Wedding Party Code which links all the orders of the party together. This helps us to keep track of all the details and allows us to iron out kinks to the best of our ability! For more details on the Wedding Party Order, click here to see “what is the best way to order dresses for bridesmaids?”

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What is the Discussion List? Why should I use it?

The Discussion List allows the bride or her helpers to pick favorite dresses and accessories, and get some feedback! Navigate to your top items, then choose “Add to Discussion List”. You can send the discussion list to up to 10 people. They can comment on the items, or simply vote for their favorite. You can be alerted every time there is a new comment. By using the list, you can avoid multiple email messages and website links. Once you make your picks, order through your retail location; or to order online, you can create a shopping list for the bridesmaids and track the status of their orders by creating a Wedding Party Order.

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Can you ship to multiple locations?

For 57Grand online orders, we can ship each order only to one location. If you would like to ship to multiple locations, just place a separate order for each shipping location. This can be done online or via phone via our New York City showroom.

If you are ordering through a retail location, please consult the shop directly to arrange shipping.

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How can I see the dresses in person?

Our collection can be seen at select retail locations. Click here for a list of 57Grand retail locations. If you are not near our retail locations, you can see the dress(es) of your choice via our sample program.

To learn more about our sample dress program, click here.

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Are your dresses made in the USA?

Yes, all of our dresses are made in the USA! Our factories are located in New York City. We are proud to support American garment industry workers and businesses.

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What is the sample program?

For those who cannot make it to our retail locations, our sample dress program brings your selection to you. Choose the dress(es) you like, and they'll be shipped to you where they can be seen up close and tried on for 5 days.

For bridesmaid dresses, there is a fee of $5 per sample dress.  With over 900 combinations in styles, colors and sizes, we can't guarantee the size or color, but if we can't send a dress in the color of your choice, we'll include a free swatch.  Sample dresses are shipped with a prepaid return label.

For bridal dresses, there is a fee of $25 per sample dress, plus the cost of return shipping. 

To learn more about our sample dress program, click here.

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Can I place an order over the phone?

While it is possible for us to take orders over the phone, the order will not be considered complete and production will not be started until a copy of our sales agreement signed by you is received in our office. After taking your order over the phone, a 57Grand representative will send you a sales confirmation and sales agreement for you to sign and return. This can result in a delay of approximately one week before production begins on your order.

If you or your wedding party is ordering through a retail location, please place all the orders for the party through the shop.

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What methods of payment are there?

Purchases can be paid via Visa, Mastercard, or American Express. We regret that we do not accept checks or money orders.

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What if I'm ordering a dress that is not for a wedding?

You are absolutely welcome to order our dresses and accessories for any occasion! If you are ordering online, just indicate “no” when asked if you are ordering as part of a wedding party, and you can just proceed to check out. Because all of our dresses are made to order, we can't shorten the production time of 12 weeks, so we'll need you to be a bit patient. If you are ordering accessories only, those will ship earlier if they are in stock.

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Can I order just a sash, or a sash in a contrasting color?

Yes, you can do both. To order just a sash, without a dress, go to "Accessories", where you can find our sashes available on an individual basis. Individual sashes are great for flower girls!

Our Beekman, Waverly, Perry, Mercer and Riverside dresses come with a sash in a matching color. It is possible to order a sash in a contrasting color. To do so, go to our Accessories page and select the sash in your desired color.  There is an additional charge for ordering sashes in contrasting colors.

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What is the shipping/ handling cost?

If you are ordering through a retail location, please contact the store directly for any applicable shipping/handling costs.

For 57Grand online orders, shipping and handling costs are calculated based on the number of items purchased (before any applicable taxes), as laid out in the table below.

NO. of Items	standard	2nd Day	next day
1	$15	$43	$68
2	$15	$43	$68
3	$15	$43	$68
4	$20	$75	$85
5	$20	$75	$85
6	$25	$86	$136
7	$25	$86	$136
8	$30	$95	$175
9	$30	$95	$175
10	$30	$129	$204
11	$30	$129	$204
12	$30	$129	$204

All orders are shipped via Fedex Ground unless 2nd Day or Next Day delivery is requested. Shipment windows apply Monday to Friday.  Please call if you require Saturday delivery.  Shipping costs above apply only to orders shipped to the US. Ground Shipping is not available for Alaska and Hawaii.

For sample orders, no outbound shipping charge applies. We provide a pre-paid return shipping label to use for returning our sample dresses.

For shipments to Canada, please call our showroom for shipping/ handling, duties, and other applicable charges.

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Is there sales tax? What is the tax rate?

Sales tax varies depending on your location and outlet.

For 57Grand website orders, sales tax applies to orders shipped to addresses in New York state. The applicable tax rate varies based on county, and currently ranges from 7.00% to 8.875%. We do not charge sales tax for online orders shipped to any other states.

If you are ordering through our retail locations, contact your shop for more information.

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How do I check the status of my order?

If you have an account online, simply log in, select “My Account,” and you may view your order status there. Upon shipping, you will be able to view your Fedex shipping number on that page. If you placed a wedding party order as leader of the wedding party, you may view the order status of each wedding party member's order under “My Account.”

Customers who ordered via phone through our New York City showroom can email us at , or call our showroom at (212) 302-1604.

If you are ordering through our retail locations, contact your shop for the status of your order.

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When will my item(s) arrive?

Arrival time is based on the item(s) you are ordering, and whether you are ordering as part of a wedding party. Please see our table below for estimated arrival times:

 

ITEM(S)	ESTIMATED ARRIVAL	Shipping METHOD
		(rush shipping is available)
Bridal Dresses	Dia or Rockefeller dress: 17 weeks from order date All styles other than Dia or Rockefeller:  7 weeks from order date	Fedex Ground
Dresses, Accessories   (Part of a wedding party)	13 weeks from receipt of all orders in wedding party	Fedex Ground
Dresses, Accessories   (Not part of wedding party)	13 weeks from order date	Fedex Ground
Accessories Only           (No dresses or made to order items in order)	Up to 10 days	Fedex Ground
Sample Dress(es)	Up to 10 days	Fedex Ground
Fabric Swatches	Up to 10 days	US Postal Service

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Can I receive my accessories before my dress arrives?

Yes, if the accessories you order are in stock, it is possible to receive them before your dress arrives. If this is what you prefer, we recommend that you order the accessories separately as we generally ship orders in one shipment to save you shipping costs. If the accessories and the dress are combined in one order, your shipment would not leave our studio until your dress is ready.

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Can a bride pay for part of the price of the dresses for her bridesmaids?

If a bride would like to pay for part of the price of the dresses, we suggest that she arrange this directly with her bridesmaids. You can also call our showroom to set up a wedding party order and indicate that you would like to split payment.

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